Heat Transfer
The purpose of floating head in a heat exchanger is to

Facilitate its lengthening, if needed
Avoid buckling of tubes
Provide support for tubes
Decrease the pressure drop

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Heat Transfer
Heat transfer by conduction results due to the transfer of free electrons, kinetic energy & vibrational energy from one molecule to another. Conduction heat transfer can not take place

Between two bodies not in physical contact with each other
From one part of a body to the another part of the same body
Between two bodies in physical contact with each other
Both B & C

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