System Analysis and Design
During the system study, analysts determine manager's information needs by

showing samples of computer reports
None of these
teaching short courses in programming languages
conducting tours of a nearby computer center
asking questions

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System Analysis and Design
Cost-Benefit analysis

All of these
estimates the hardware and software costs
evaluates the tangible and non-tangible factors
None of these
compares the cost, with the benefits, of introducing a computer-based system

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